Where do you obtain your artwork ?
We obtain artwork on an “as needed” basis from a variety of fine art publishing houses in the United States, Canada and Europe. These are highly reputable publishing houses that have licensing agreements with the individual artists, museums and/or foundations to ensure that the latter receive royalties. In addition we have a print inventory stretching back almost 20 years obtained from the same publishers. Many of these are rare and/or hard to find prints. These can be found in our Category Search under Rare Prints & Posters
Can you obtain artwork that is not shown on your site?
The answer is Yes .. and No. In many instances we can find art which we do not have on our website. However, you probably know that not all art is available as a reproduction. Feel free to contact us with any requests and we’ll do our best to track it down for you.
Do you sell individual prints / posters ?
Generally speaking we do not sell prints or posters that are not in inventory. Some of the art prints from our Rare Prints & Posters collection can be found on our Etsy site. We feel free to contact us if you see something of interest.
Can you briefly describe your various product styles.
Just Wall Decor offers finished artwork on either canvas or aluminum composite.
Canvas Stretched for Framing : our art canvases are hand-stretched over 3/4 inch deep wooden stretcher bars and ideally should be placed into a frame. They do not have a wire hanger.
Gallery Wrapped Canvas : gallery wrapped canvases are hand-stretched over 1.5 inch deep wooden stretcher bars and come with a wire hanger. The side of each finished canvas has a mirror edge which gives the impression that the image continues and wraps around each of the four sides.
Museum Wrapped Canvas : our museum-wrapped art canvases are hand-stretched over 1.5 inch deep wooden stretcher bars and come with a wire hanger. In contrast to the gallery-wrapped canvases, the museum wraps are finished with a complimentary dark color (usually black) on all four sides.
Roll Canvas : roll canvas is simply unstretched canvas that you can have stretched or mounted by your local frame shop.. This product is frequently requested by interior designers who have been accustomed to working with their own framers.
Art on Aluminum: artwork is protected with a ultrathin, non-glare laminate before being permanently mounted onto a thin aluminum composite panel. A hidden wooden frame is the attached to the back which serves to “float” the finished artwork off the wall. A wire hanger is included.
Are gallery and museum wraps available in other thicknesses ?
We can stretch these canvases on 3/4 inch stretchers if you prefer however since they are unframed, they tend to look very flat against the wall. Please drop us an e-mail after ordering if you prefer the thinner format.
Can I get a custom edge color for my museum wrap ?
We can certainly try to provide you with a custom look. Ideally the edges of most museum wraps should be in a dark color so as not to visually detract from the artwork. Thus, for example, if your picture has a lot of brown and reds, we might prefer to use an espresso brown instead of black. In some cases, especially for a child’s room, white might be preferable. Please drop us an e-mail if you have a specific look in mind.
How accurate are your sizes?
Our sizes are rounded up or down to the nearest inch. Hence a 22.25 x 27.6 inch product would be listed as 22 x 28 inches.
How can I tell if a particular size is a good fit for where I want to hang it ?
The simplest approach is just to cut out a flat piece of paper or cardboard to the size you think you will need and tape it onto the wall. Make sure to allow some space on either side so it doesn’t look squished in. You can also use our “See It In a Room” feature on each product page to get an idea of how your artwork will look relative to a piece of furniture.
Can you products be hung outdoors ?
Our products are designed to be hung indoors. Although they may do well outdoors in a covered space with a mild climate, we cannot provide a guarantee that some deterioration might occur.
Who do you ship with ?
The majority of our orders are shipped via USPS Ground Advantage.
Do you ship to P.O. Boxes ?
Yes we can since we ship via the US postal serviced
How long will it take before I receive my order ?
Generally it takes 10-15 business days. Ultimately the actual timing depends on three factors:
Can I expedite my order ?
You certainly can but please be aware that expedited shipping does incur extra charges. Shipping by air rather than ground shipping can be prohibitively expensive. Please contact us before ordering so we can provide you with modified pricing.
What happens if my order arrives damaged ?
We are especially careful in how we package and protect your artwork. However accidents can happen. You only have to look in the back of a delivery van these days to wonder how anything arrives intact.
Please inspect your package before opening it. If there is obvious damage, we ask that you photograph it. If the artwork itself is also damaged then please photograph the damage and contact us immediately. DO NOT THROW OUT THE PACKAGING. We will contact the carrier who may then want to retrieve the packaging and artwork for inspection.
At the same time we can either begin the process of replacing the artwork or providing a refund.
What happens if my order is lost ?
If your package fails to arrive and tracking information is unhelpful, then please contact us and we can initiate a trace. Hopefully the package can be found and redirected to you.
However if the package cannot be found, then we can either begin the process of replacing the artwork or providing a refund.
We do accept returns with some limitations. Our complete Return & Refund Policy can be found at https://justwalldecor.com/refund_returns
What forms of payment do you accept ?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as Paypal.
Do you accept cryptocurrencies?
We expect to be able to accept cryptocurrencies in the near future once an online payment platform is installed on our site.
Is it safe to provide my credit card information online ?
The short answer is yes. All your information is encrypted and protected.
Do you ever share customer data ?
Absolutely not ! We are the only ones who might contact you in the future with updates, specials, etc.
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